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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bekah Campbell

Bekah Campbell

May 14, 2026

5  out of  5
rating by Bekah Campbell
"I want to thank Raquel for all the help today with getting my car insurance going. It was a pleasure speaking with you and all the help that you offered!!! I appreciate everything that you’ve done for me 😊"
We responded:
"Bekah, it is always our pleasure to be able to assist you with any of your insurance questions or needs! - Kandiss "
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James Jones

May 13, 2026

5  out of  5
rating by James Jones
"Jamal the insurance agent very professional with his work by helping me decide on a good policy for my car and my home thank you very much for your time for getting me the best deal. Future ceo for state farm one day 10 stars for him."
We responded:
"Thank you so much for your kind words about Jamal! We’re thrilled to hear that he was able to assist you so effectively and provide you with the best insurance options for your car and home. Jamal is a valued member of our team, and your positive feedback means a lot to us. We look forward to continuing to serve you with the same level of care and professionalism! Best, Kandiss"
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Aba Ifeoma

May 8, 2026

5  out of  5
rating by Aba Ifeoma
"Jamal helped me through a complex situation, step by step with knowledge and patience and respect. I have the product I need at a price I can afford long term, without stress."
We responded:
"Hi Aba! Thank you so much for sharing your experience! Jamal really takes pride in making sure everything’s clear and comfortable for you, so it’s great to hear he delivered just that. We’re glad you found the right product at a price that works long-term—no stress, just what you need. If you ever have questions or need help again, we’re here for you! Best, Kandiss"
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Titus

May 7, 2026

1  out of  5
rating by Titus
"Horrible customer service. Raquel Koger lacks the ability to explain things clearly and then has the audacity to get mad at you when she can't explain something she's supposed to be a professional at. Raquel made up our existing premiums out of thin air and over doubled what our cost actually is and then tried to pressure us into staying with them saying she could work a better deal. Mind you we are still with state farm just not her office. How can you make up numbers and use manipulation and scare tactics to try and have someone stay on with you. Reporting her to the state for fraud as well. This is NOT how you do sales nor is it how you treat another human being. Cute trying to put someone else on blast when that’s not even my name. Doxing someone when anonymity is protected is a curious strategy, reported. Seems your 20 year lady doesn’t understand how to do her job anymore if it’s happening to multiple people."
We responded:
"Hello Arianna, thank you for your feedback. We take all concerns seriously and want to clarify the situation to ensure there is no misunderstanding. Raquel has been with State Farm for over 20 years and is committed to providing clear, professional, and respectful service to all our customers. Regarding your policy, it appears you started a duplicate policy for the same vehicle through another office, resulting in you paying twice for the same vehicle. Raquel reached out to inform you that maintaining your policy with our office would allow you to keep existing discounts due to your longer tenure and multiple vehicles, which would result in a lower overall premium. Your husband could have still received the multi-car & multiline discounts, even being at a different office. Our intention was to help you make the best decision for your coverage and costs—not to pressure or mislead. We regret if this communication came across differently and would welcome the opportunity to discuss any remaining questions or concerns you may have. Our goal is always to support our customers with honesty and integrity. If you would like to speak further, please feel free to contact me directly. Best, Kandiss"
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Rafeef Akram

May 5, 2026

5  out of  5
rating by Rafeef Akram
"Big thanks to Jamal Very nice n professional person"
We responded:
"We appreciate your business, Rafeef! Jamal definitely brings the perfect mix of professionalism and good vibes. We’re lucky to have him on the team! Best, Kandiss"
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reginald pierre

May 4, 2026

5  out of  5
rating by reginald pierre
"Thank you so much for helping me with coverage for my properties. I couldn’t get that price at any location."
We responded:
"Reginald, you’re very welcome! I’m thrilled to hear you got such a great price—finding the best coverage for your properties is what I’m here for. If you ever need anything else, just give us a shout! Best, Kandiss"
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Reed folgman

May 4, 2026

5  out of  5
rating by Reed folgman
"Jamal was very helpful. Helped me throughout the process and made it easy."
We responded:
"Hey Reed, that’s awesome to hear! Jamal’s all about making things smooth and simple. We’re glad he could help you every step of the way! Best, Kandiss"
Profile photo of Dekenzie Dixson

Dekenzie Dixson

April 28, 2026

5  out of  5
rating by Dekenzie Dixson
"Jamal Randle provided outstanding service from start to finish. He stayed late to walk me through all of my options for homeowners and auto insurance, making sure I found the right coverage for my needs. Even when we ran into a few difficulties along the way, he remained friendly, patient, and focused on getting everything taken care of. The commercials don't lie — they really do make you feel like they're right there with you, khakis and red shirt included! I'm extremely pleased with the rate I received on my auto insurance and would highly recommend this office to anyone looking for a knowledgeable and dedicated agent!"
We responded:
"Dekenzie, wow! Thank you so much for the glowing review! Jamal is truly a rockstar, and we’re so happy to hear he went above and beyond to help you navigate your auto insurance options. Staying late and making sure you felt confident every step of the way is exactly the kind of service we love to provide. We’re thrilled you’re pleased with your rate and that the “khakis and red shirt” experience lived up to the commercials! Your recommendation means the world to us, and we can’t wait to keep supporting you whenever you need us. Thanks again for sharing your experience — it made our day! Best, Kandiss"
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Dileon Terrell

April 27, 2026

5  out of  5
rating by Dileon Terrell
"Takia is amazing she provided remarkable quality service with suggestions to improve areas not even called about. Thank you. Everybody ask for Takia lol but fr fr"
We responded:
"Thank you for sharing your experience! Takia consistently goes above and beyond to deliver exceptional service and proactive solutions. We’re proud to have her on our team, and it’s great to see her dedication recognized. Your feedback is truly appreciated! Best, Kandiss "
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martilla thomas

April 23, 2026

5  out of  5
rating by martilla thomas
"AWESOME CUSTOMER SERVICE, OFFICE IS VERY CLEAN, EVERYONE IS ALWAYS SMILING AND POLITE ESPECIALLY MS. TAKIA BRYSON WAS VERY POLITE, WHAT A SWEET YOUNG LADY AND I ALWAYS RECEIVE THE HELP I NEED. I WOULD DEFINITELY RECOMMEND THIS COMPANY TO OTHERS FOR THEIR SERVICES."
We responded:
"Martilla, thank you so much for your wonderful feedback! I am thrilled to hear that Takia has made your experience with us so positive. She truly goes above and beyond for our customers, and it’s fantastic to know that you appreciate her support. We’re grateful to have you as part of our State Farm family, and if you ever need anything, don’t hesitate to reach out! - Kandiss"
Profile photo of Karen Treaster

Karen Treaster

April 23, 2026

5  out of  5
rating by Karen Treaster
"Raquel was extremely helpful. I needed proof of insurance right away and it was done. Raquel stayed on the phone with me to make sure everything was completed so I would have everything I needed. She helped me immensely. Thank you."
We responded:
"Karen, it’s wonderful to hear how well Raquel supported you during your time of need. We’re so glad she could provide the quick assistance and reassurance you required. Your feedback means a lot to us, and we’ll be sure to pass along your gratitude to her. Please feel free to reach out anytime—we’re here to help! Best, Kandiss"
Profile photo of Alexandria Eggenberger

Alexandria Eggenberger

April 16, 2026

5  out of  5
rating by Alexandria Eggenberger
"Kandiss and Jamal were so very helpful with getting the right car insurance for my husband and I. They made sure we were very informed and answered all of questions. I truly appreciated all their hard work."
We responded:
"Thank you so much for your kind words, Alexandria! I'm happy Jamal and I were able to assist you and your husband in finding the right car insurance and that they made the process clear and comfortable for you. Your appreciation means a lot to us, and we’re always here to help with any questions you may have in the future. Thanks again for trusting us! Best, Kandiss "
Profile photo of Kathy Bott

Kathy Bott

April 2, 2026

5  out of  5
rating by Kathy Bott
"Raquel returned my call very promptly today & was able to take care of my end of car lease situation. She was fast, kind & very efficient. I’m very grateful to her!"
We responded:
"Kathy, thank you so much for your kind words! We're happy to hear that Raquel was able to assist you promptly and efficiently. She truly cares about making things easy for our clients, and your appreciation means a lot to us. If you ever need anything else, don’t hesitate to reach out! Have a wonderful day! Best, Kandiss"
Profile photo of Monica Simmons

Monica Simmons

April 1, 2026

5  out of  5
rating by Monica Simmons
"Great customer support from EVERYBODY in this office. They aim to assist you in ANY way possible, and this has been my office for over 8 years."
We responded:
"Monica, thank you so much for your wonderful feedback and for being with us for over 8 years! We’re truly grateful for your loyalty and kind words. Our entire team is committed to providing the best support possible, and it’s rewarding to know that it shows. We look forward to continuing to assist you for many more years to come! Best, Kandiss"
Profile photo of Carra C

Carra C

March 16, 2026

5  out of  5
rating by Carra C
"Kandiss was great from beginning to end. She explained everything in depth and didn’t rush the process like most money hungry insurance companies. She answered my questions I had and didn’t have. The price was very reasonable for what I was looking for. Quoted me several prices on different packages until I found what I was looking for. Kandiss made me feel comfortable and confident in what I wanted/needed for my needs. I didn’t feel any pressure or judgement from her not once during our interaction. If you’re looking for great insurance with great coverage and many benefits to choose from I definitely recommend calling Kandiss. You will not be disappointed… thanks Kandiss, 100/10 recommend!!!!"
We responded:
"Thank you so much for your incredibly kind words! It was truly a pleasure working with you and helping you find the right coverage that fits your needs. I always want to make sure you feel comfortable and confident every step of the way, so I’m really glad that came through. Your trust means everything to me, and I’m grateful you felt no pressure or judgment during our time together. If you ever have any questions or need anything in the future, please don’t hesitate to reach out. Thanks again for the wonderful recommendation – it truly made my day! -Best, Kandiss"
Profile photo of Charles “Chuck” Martin

Charles “Chuck” Martin

March 14, 2026

3  out of  5
rating by Charles “Chuck” Martin
"The Ferndale office person was great. But the problem I've had requested that kandiss the owner reach out to me a few times about what happen and never contact me. I feel as a long time customer she could've contacted me."
We responded:
"I appreciate you taking the time to speak with me earlier this week. It meant a lot to have the chance to hear your concerns directly and work through them together. Your loyalty as a long-time customer is something I truly value, and I’m committed to doing everything I can to support you moving forward. Please don’t hesitate to reach out anytime if you have any other questions or need assistance—I’m always here for you. -Best, Kandiss"
Profile photo of Carla Cooper

Carla Cooper

March 13, 2026

5  out of  5
rating by Carla Cooper
"Pleasant to talk with and very knowledgeable"
We responded:
"Hi Carla, Thank you so much for your kind feedback! I’m glad you found our conversation pleasant and informative. It was a pleasure talking with you, and I’m always here if you have any questions or need assistance. Best, Kandiss "
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Samuel Slick

March 3, 2026

5  out of  5
rating by Samuel Slick
"Kandiss promptly called me and followed up on my policy. She ensured everything I needed was covered under the policy, explained the different coverages individually to me, and met every need I had with my policy. She even let me know about bundling opportunities or other policy coverages that are often overlooked. Anyone with Kandiss as their agent would be in good hands."
We responded:
"Thank you so much for your thoughtful and kind review! It was truly a pleasure to work with you and make sure your policy covers everything you need. I’m glad I could help explain the different coverages and highlight some opportunities that might have been overlooked. Your trust means a lot to me, and I’m always here to support you with any questions or future needs. Thanks again for taking the time to share your experience—it means the world! Warmly, Kandiss"
Profile photo of Ryan Van

Ryan Van

March 2, 2026

5  out of  5
rating by Ryan Van
"Mark did an amazing job helping me and my wife."
We responded:
"Thank you so much for your kind words! I’m glad to hear that Mark was able to provide excellent support for you and your wife. We’re lucky to have such a dedicated team, and I’ll be sure to share your feedback with him. If there’s ever anything else you need, please don’t hesitate to reach out! Best, Kandiss"
Profile photo of Tyra Williams

Tyra Williams

March 2, 2026

5  out of  5
rating by Tyra Williams
"Everything was executed with such professionalism and I will Definitely recommend Roquel to my family and friends"
We responded:
"Hi Tyra, Thank you so much for your kind words! I’m thrilled to hear that you felt everything was handled with professionalism. It means a lot to me that you would recommend Raquel to your family and friends. Please don’t hesitate to reach out if you ever need anything—I’m always here to help! Best, Kandiss"
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mary ward

March 2, 2026

5  out of  5
rating by mary ward
"Extremely satisfied with excellent service I get with this agency. The staff is phenomenal (I did customer service for 20 years)."
We responded:
"Thank you so much for your kind words and for sharing your perspective, especially with your extensive background in customer service! It means a great deal to our entire team to hear that you’re extremely satisfied with the service you’ve received. We’re committed to providing excellent care to every client, and your feedback truly encourages us to keep up the good work. Please don’t hesitate to reach out if there’s ever anything we can assist you with! Best, Kandiss"
Profile photo of Erycka Harris

Erycka Harris

February 10, 2026

5  out of  5
rating by Erycka Harris
"I’ve had my business insurance as well as my life insurance with Kandiss Ecton for years! Always satisfied, awesome service & very informative. I’m very happy now that I’ve switched to her for my auto insurance!"
We responded:
"Erycka, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. I appreciate you and your business more than you know! We're always here to help. - Kandiss "
Profile photo of CB Mitch

CB Mitch

February 7, 2026

3  out of  5
rating by CB Mitch
"Everyone at the office was nice and I do believe they got us the best insurance they could. But they rarely answered the phone for me, and when they did, they never actually made the change I asked for. So it was hard to get answers."
We responded:
"CB, thank you for taking the time to share this. We’re glad we could assist with your coverage and are sorry for the frustration you experienced. We’d appreciate the opportunity to review this and ensure everything is properly addressed. - Kandiss"
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darlene slaughter

February 3, 2026

5  out of  5
rating by darlene slaughter
"Kandiss was great, she walked me through details of my quote, gave me options and made the. Signing process easy. Looking forward to this same type of service."
We responded:
"Darlene, thank you so much for taking the time to share your positive experience! Reading your review made my day. I will always be here to help however I can! If you need anything at all, please don't hesitate to reach out. - Kandiss"
Profile photo of Charlene Hearn

Charlene Hearn

January 23, 2026

5  out of  5
rating by Charlene Hearn
"Raquel assisted me with adjustment she was very kind very thorough in explaining to me in question or request I had Mark is very kind and efficient I appreciate both the staff members for helping me with any concerns and offering me options to address my concerns Happy with my experiences ☺️"
We responded:
"Charlene, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Kandiss"