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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jay Carter

November 19, 2024

2  out of  5
rating by Jay Carter
"Apparently they don’t listen to voice mails because we asked for our proof of insurance to be mailed to us. As in snail mail…we cannot use our printer right now…and are concerned about having documentation. Getting ahold of a person is impossible at this location."
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Lisa Carter

November 19, 2024

2  out of  5
rating by Lisa Carter
"Not sure how to review because every time we call nobody answers. I left a message today around 10 and no response and it’s 430. This happens every time we call. Tried calling again pressing different menu prompts and still no one picks up. Maybe time to change insurance companies?"
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TJill LamarMcD

November 19, 2024

1  out of  5
rating by TJill LamarMcD
"Entire team soooo helpful and accommodating! Agent Demetrike Wells...Mr. Thorough!! Thank you, thank you, thank you for excellent customer service. 2024 - I'm am sad to update my review after years of wonderful service. I began to get extreme fluctuations in my rates. I would get one price in the mail/app and a different price from the office. It was blamed on corporate. After numerous unsecured calls, texts and emails, the only way both my son and I could cancel was to block payments and let StateFarm cancel us."
We responded:
"Thank you so much for the wonderful feedback! We really appreciate your business."
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Tinisha Baker

November 15, 2024

5  out of  5
rating by Tinisha Baker
"Robin is a great person to work with so glad she contacted me…"
We responded:
"Tinisha, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - Kandiss"
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Charles Stubbs

November 14, 2024

5  out of  5
rating by Charles Stubbs
"I called the office and spoke with Raquel Koger and was pleased with the service I received. She was professional and knowledgeable and a pleasure to work with. Thank you for your help Raquel."
We responded:
"Charles, the trust you have in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Kandiss"
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Jon Johnson

November 13, 2024

5  out of  5
rating by Jon Johnson
"Good communication and very helpful"
We responded:
"Jon, our team is pleased to hear your positive feedback! Thank you for sharing. - Kandiss"
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James Treglown

November 13, 2024

5  out of  5
rating by James Treglown
"Raquel was and awesome agent. She helped me out with a new policy. She had a bright smile and very cheerful. Great job!"
We responded:
"James, thank you for the kind words! We're so glad Raquel has been helpful and friendly—she’s a great asset to our team! - Kandiss"
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THOMAS MARTIN

November 5, 2024

5  out of  5
rating by THOMAS MARTIN
"Raquel always gives the best Service every time we call."
We responded:
"Thomas, thank you so much for your kind words! Our goal will always be to leave you with a satisfying experience. - Kandiss"
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Sherry

November 4, 2024

5  out of  5
rating by Sherry
"Ms. Ecton's staff make you feel like you're their only client. They give you so much attention. They can answer all your questions because they know Michigan's laws. Then they'll make suggestions based on your needs. "Shout to Mark" for making my family feel protected. To Ms. Ecton's staff "you're the best""
We responded:
"Sherry, thank you so much for your detailed and kind feedback! We’re delighted to hear that our team made the process of assisting you so smooth. If you need anything further or have any more questions, don’t hesitate to reach out. We appreciate you and your business! - Kandiss"
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Mike Madigan

November 4, 2024

5  out of  5
rating by Mike Madigan
"We have had our company's workers compensation policy with the State Farm team for many years, always a great customer service experience and very helpful with making sure that we are fully understanding of our coverage and options. Thank you to the team!"
We responded:
"Mike, thank you so much for taking the time to share this! Our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! We look forward to working with you for years to come! - Kandiss"
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Gumi

November 1, 2024

5  out of  5
rating by Gumi
"Mark was very helpful and assisted me with what I needed."
We responded:
"Hello, thank you so much for your kind feedback! My team and I are always here to help! - Kandiss"
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Rosenthal

October 31, 2024

5  out of  5
rating by Rosenthal
"Wonderful service from this location, namely business insurance agent Mark. He's very professional and kind, knows his stuff, and takes the time to really explain everything thoroughly. Working with him has been an absolute delight, it never feels like he's just trying to sell you something for the sake of selling. I would highly recommend him and this office in general. The atmosphere in this place is so inviting comparatively, and it always smells good, lol. 10/10 from me. 💁🏾‍♀️"
We responded:
"Thank you so much for the fantastic feedback! We're so glad to hear that Mark has made a positive impact during your experience. He truly is dedicated to providing the best service possible. We appreciate the recommendation and the 10/10 review! If you need anything else, don’t hesitate to reach out! - Kandiss"
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Jujuan Reed

October 31, 2024

5  out of  5
rating by Jujuan Reed
"I was extremely impressed with Takia’s customer service; she went above and beyond to resolve my issue quickly and efficiently."
We responded:
"Jujuan, thank you so much for your wonderful feedback! I am so grateful to have such a terrific team behind me each day. Your experience is exactly what we strive for. We appreciate you! - Kandiss"
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martilla thomas

October 31, 2024

5  out of  5
rating by martilla thomas
"AWESOME CUSTOMER SERVICE, OFFICE IS VERY CLEAN, EVERYONE IS ALWAYS SMILING AND POLITE ESPECIALLY MS. TAKIA BRYSON WHAT A SWEET YOUNG LADY AND I ALWAYS RECEIVED THE HELP I NEEDED."
We responded:
"Martilla, thank you so much for your wonderful feedback! I am thrilled to hear that Takia has made your experience with us so positive. She truly goes above and beyond for our customers, and it’s fantastic to know that you appreciate her support. We’re grateful to have you as part of our State Farm family, and if you ever need anything, don’t hesitate to reach out! - Kandiss"
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Lenie Hunt

October 31, 2024

5  out of  5
rating by Lenie Hunt
"Raquel Koger customer service always had outstanding, friendly and very knowledgeable. She is a wonderful. I highly recommend state farm for their reliability and customer support."
We responded:
"Lenie, thank you for taking a moment to express your satisfaction with our State Farm Agency! I'm so glad to hear that Raquel took such great care of you. My team and I will always work hard for your business each day. We truly appreciate your recommendation and your positive review! - Kandiss"
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Maes Mora

October 29, 2024

5  out of  5
rating by Maes Mora
"I've been a State Farm customer for years, but I've never been more impressed than I was when I called this office & spoke to Robin about transferring our policies to a new state & making needed adjustments for our new homeowner's insurance, as well as removing one car & adding another vehicle to our car insurance policy. She was so informative & personable, & I've had to call more than once with clarifying questions as I learn new things about necessary documents in Michigan. She has been an angel each time, incredibly patient & super helpful. I couldn't be happier with how things turned out!"
We responded:
"Maes, we're thrilled to hear that Robin was so helpful and patient with you during your policy transfer and adjustments! It's great to know that she went above and beyond to ensure a smooth transition and address all of your questions. If you need anything else, please don't hesitate to reach out! My team and I are always here to help. - Kandiss"
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Agung Danan

October 23, 2024

5  out of  5
rating by Agung Danan
"Mrs. Allie has taken a lot of time to give her best quote to me who does not have much knowledge about insurance and in a financial situation that has not recovered, she gave a quote that suits my current budget and it is very satisfying for me, hopefully as my financial situation improves I can update the coverage she offers. Allie was very patient with my questions and gave a great explanation, I am grateful for Allie's service. Highly recommended"
We responded:
"Agung, the recommendation of our business brings my team and I endless joy. Thank you for sharing that the work we put into bringing top notch service has left a positive mark! - Kandiss"
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Angela Foster

October 16, 2024

5  out of  5
rating by Angela Foster
"Had a wonderful experience with Allie at statefarm. She answered all my questions and was very thoughtful😀."
We responded:
"Angela, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Kandiss"
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Sadia Shahid

October 4, 2024

5  out of  5
rating by Sadia Shahid
"I’m very pleased with the service I’ve received here. Robin was extremely helpful, and got me the best rate. Robin is the best, I’m very thankful I found an agent like her who goes above and beyond for her customers!!!"
We responded:
"Sadia, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - Kandiss"
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Patricia Crooks

September 25, 2024

5  out of  5
rating by Patricia Crooks
"Very nice person Robin was very helpful in every way you could imagine she got me all the discounts I can get I really appreciate her time she spent with me talking to me and let making sure I understood everything that was been did for me I thank her so much Robin thank you for everything you've done for me and you will come highly recommend in the future take care"
We responded:
"Patricia, our team will be here to give you constant insurance support whenever you’re in need. Please know your business is extremely important to all of us! - Kandiss"
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Tunisha Foster

September 25, 2024

5  out of  5
rating by Tunisha Foster
"I had the pleasure of being served by Raquel & Tikia. When I tell you they came to my rescue they did. I was literally in tears after dealing with another agent. Their professionalism is top notch at resolving issues. Thank You Ladies For Helping Me & For Your Fantastic Follow-Up"
We responded:
"Hello, thank you for giving us the opportunity to earn your business. Your feedback is very important to my team and I. We appreciate you. - Kandiss"
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Royce

September 24, 2024

5  out of  5
rating by Royce
"Hello I would like to give a fabulous review for the staff at Kandess Owens office in regard towards Takia and others for their prompt customer service attention, wonderful"
We responded:
"Royce, my team and I could not be more happy to assist you in your time of need. Thank you for giving us the opportunity to serve you! - Kandiss"
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Kimleeta Davis

September 23, 2024

5  out of  5
rating by Kimleeta Davis
"Kandiss have been servicing me and for years, for multiple lines. I love how personable she is. She makes a company like State Farm feel more like you’re doing buisness with a friend. Highly recommend."
We responded:
"Kimleeta, the kind feedback you have provided is music to our ears! Thank you for your continued business. We will work hard for your business each day. - Kandiss"
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Erica Reed

September 15, 2024

5  out of  5
rating by Erica Reed
"Kandiss was absolutely phenomenal. From my first interaction with her, to me walking out of her office I felt that my future was safe. She was very attentive, patient, and passionate about helping others. I know that me and my children’s futures are protected. She has a future customer in me and I highly recommend 10/10!"
We responded:
"Erica, reading your review just made my day! I appreciate your recommendation and I look forward to serving your insurance needs for years to come! Thank you for putting your trust into our office. - Kandiss"
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Stephany Freeman

September 4, 2024

5  out of  5
rating by Stephany Freeman
"Allie is awesome at what she does! Thanks soooo much!"
We responded:
"Stephany, the experience that you have with us should always be a shinning part of your day. We appreciate your business. - Kandiss"