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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Gena Dellicolli

May 24, 2023

2  out of  5 rating by Gena Dellicolli
"No one follows up"

Charles Ernst

May 24, 2023

5  out of  5 rating by Charles Ernst
"AGAIN, StateFarm Reps, (Owen and Mark from the corporate office) exceeded my expectations! These agents are highly skilled in the offerings of State Farm and customer satisfaction and relationships abound, making my business details feel like talking to a friend. Kudos!!!"

Psontia Wilson

May 23, 2023

5  out of  5 rating by Psontia Wilson
"I got an amazing quote from this State Farm location cheaper than what I’m paying now Robin Krause & Kandiss Ecton are the sweetest , down to earth people customer service is excellent and professional …"

Megan O'Gara

May 22, 2023

5  out of  5 rating by Megan O'Gara
"Robin was so helpful and patient with all of my questions as a first timer getting auto insurance! She was so personable and kind :)"

Joseph Bowman

April 25, 2023

5  out of  5 rating by Joseph Bowman
"Josh and Mark both provide outstanding customer service."

Ashley L

March 28, 2023

5  out of  5 rating by Ashley L
"I love love this State Farm !!! They are so very helpful very responsive and prompt. I was able to save so much money switching to them. Raquel & Josh helped me with a several matters and they stayed in touch the entire time! Talk about going above and beyond they did just that! I would 100% recommend them!!!!! The entire staff is very knowledgeable and enjoys helping such a refreshing feeling!"

Angelique Huffman

March 14, 2023

5  out of  5 rating by Angelique Huffman
"Called a local State Farm about a notary Bond it took from Feb 27 2023 to today 3-12-23 to get a response on receiving it by April 15 2023. I need it this month for my livelihood. I contacted the Ferndale office a nice lady connected me to Josh, It took 2 minutes for him to completely service me! I will refer this branch from now on to all my coworkers and friends! Great experience."


March 9, 2023

5  out of  5 rating by W H
"Tasia Whitehead Is a State Farm client Specialist that works there and she really goes out her way to help you understand whatever kind of insurance policies you may have."

Rosalinda Vi

March 2, 2023

5  out of  5 rating by Rosalinda Vi
"Robin helped me with my insurance she was wonderful, found me the best rates for my needs!!!! Thank you so much!!!!"

DaShawna Minter

February 2, 2023

5  out of  5 rating by DaShawna Minter
"Raquel Kroger is thee best, she helped me with all my needs and provided excellent customer service… I’ve dealt with her for the past 8 years and she’s serves nothing but the best… Kandiss Ecton staff always provides good service.. highly recommended to others"

Ellen Porter

January 19, 2023

5  out of  5 rating by Ellen Porter
"I have never had a bad experience at Kandiss Ecton State Farm agency. Raquel is simply amazing to say the least! She is knowledgeable, attentive and pays attention to detail. With that, she provided me with the best policy at the best rate! Definitely top tier service from top tier staff!"

Rob Vanluven

January 11, 2023

3  out of  5 rating by Rob Vanluven
"Full shop of people. But can't answer there phone. Says. They will call back. Within 24 hrs. Papers. Weren't signed. When I walked. In. So. Auto pay. Was not working and almost got my ins. Cancelled. For no reason. Couldn't even. Get the info rite. Like address.i had. The stuff sent to my office yet it shows up. At my house. is. All I can say .."

Gewls23 777

January 10, 2023

5  out of  5 rating by Gewls23 777
"Raquel is very professional, helpful, efficient and a pleasure to work with. I am so thankful I was referred to her and will be referring my family and friends as well!"

Austin Willey

December 22, 2022

5  out of  5 rating by Austin Willey
"Have been had multiple insurance policies with Robin Krause for the past year years. Her drive and communication has been terrific. Higly recommend 👌"

Richard Harrington

December 19, 2022

5  out of  5 rating by Richard Harrington
"And again I applaud you & salute you for your excellent professionalism assisting me with my insurance update this day of December 16th 2022 Raquel Kroger did an excellent job, very professional, very patient (in fact the entire office) Tasia Whitehead 👉Joshua Rushing👉 along with Mark (that sits at the first desk entering the 🚪 door) "The entire staff" was supportive, informative, and very professional 😉 I appreciate having my car 🚗 insurance and my future life insurance through State Farm it was a pleasure also in meeting Candice in my visit in the office today so again I say to all of you keep up the good work☝️😉"

Kenneth Sandford

December 19, 2022

5  out of  5 rating by Kenneth Sandford
"Great place,nice honest people"

Janet Baisden

December 16, 2022

5  out of  5 rating by Janet Baisden
"Love Robin! Thanks for being there for me!"

Jennifer Kilanowski

December 13, 2022

5  out of  5 rating by Jennifer Kilanowski
"Raquel helped me switch insurances today and was extremely helpful, prompt, knowledgeable and it was a very pleasant experience working with her today. Thank you!"

Patrick Hurley

December 8, 2022

5  out of  5 rating by Patrick Hurley
"I’ve been with State Farm for the last two years and have received Renters Insurance & Home/Auto Insurance. During this time, I have worked with Josh Rushing — He has been a pleasure to work with, and has answered every question I’ve ever had in quick timing. All while providing excellent customer service!"

eddie vella

December 8, 2022

5  out of  5 rating by eddie vella
"Very friendly, very courteous, very helpful, answered all my questions and took care of my situation. I would highly recommend the State Farm office for your insurance needs. Tasia was super helpful and super nice what a great employee and asset to the State Farm brand."


December 6, 2022

5  out of  5 rating by Twigz90baby
"My name is Christian Moore iv been going throu Ferndale state farm an everything I come up here they are so plight an help me with every question, can't not ask for better service an i love dealing with Raquel Koger she is so great thank you for everything.."

Kim Blair

December 1, 2022

5  out of  5 rating by Kim Blair
"Raquel was super helpful and quick to take care of all the insurance things to make getting a new car simple."

Kurt Prettenhofer

November 29, 2022

5  out of  5 rating by Kurt Prettenhofer
"I called today to get a coverage question answered and Raquel was super helpful, friendly and responsive. Great agency to work with!"

Veronica Sims

November 28, 2022

5  out of  5 rating by Veronica Sims
"Yay sis Whitehead was very professional, and she addressed all of my concerns regarding my policy. She was kind, patient, and very knowledgeable about my area of concern. Thanks Veronica G. Sims."

Latasha Stanley

November 25, 2022

5  out of  5 rating by Latasha Stanley
"I was very satisfied with the service I received from Customer Service Manager, Raquel Koger. She was very thorough and took care of my concerns from beginning to end. She was professional and very knowledgeable."