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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kristina Pruccoli

Kristina Pruccoli

January 27, 2025

5  out of  5
rating by Kristina Pruccoli
"Robin gives the best service and is always so helpful!"
We responded:
"Kristina, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you. - Kandiss"
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Kenneth A. Barilka

January 20, 2025

5  out of  5
rating by Kenneth A. Barilka
"I could not be any happier for the customer support shown towards me by Allie. She was amazingly informative and went above and beyond on meeting my insurance needs.☆☆☆☆☆☆☆☆☆☆ in my book."
We responded:
"Kenneth, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Kandiss"
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Antionette

January 17, 2025

5  out of  5
rating by Antionette
"Demetrike, thank you for helping me with the process of getting my insurance, you definitely guided me, and informed me on all the information that I need. I am very pleased, and thankful, for all the policies that are included, wow its amazing! Thanks again for everything!"
We responded:
"We appreciate your kind words. Especially when it compliments my staff! Thank you for giving us 5 Stars!!"
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DJ RON X

January 15, 2025

5  out of  5
rating by DJ RON X
"Allie provided the best service and help with creating a new Auto and Home policy with State Farm."
We responded:
"DJ, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Kandiss"
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B Nutt

January 15, 2025

5  out of  5
rating by B Nutt
"Allie took great care of my business request to setup insurance for a rental property in Michigan. Great work to her and her team Kandiss!"
We responded:
"Hello, thank you for providing us with such positive feedback! We will always have your best interests in mind! - Kandiss"
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Hailey Patterson

December 23, 2024

5  out of  5
rating by Hailey Patterson
"I have been working closely with Robin from the lender’s side and she is very responsive, quick, and tentative to her files. 10 stars for Robin if I could give them to her!!"
We responded:
"Hailey, thank you so much for the amazing review! We’re thrilled to hear you had such a great experience with Robin. We’ll be sure to pass along your kind words to her! As always, don't hesitate to reach out if you have any further questions! - Kandiss "
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Norman Enoch

December 23, 2024

5  out of  5
rating by Norman Enoch
"Best service iv hade in 2 years better then any other insurance companies out there best prices and help with every and always answering phones and helps to make sure everything is good I highly recommend them bast prices also"
We responded:
"Norman, thank you for the wonderful feedback! We're thrilled to hear you had such a positive experience with our team. We appreciate your support and please don't hesitate to reach out if you need further assistance! - Kandiss "
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Christian Moore

December 18, 2024

5  out of  5
rating by Christian Moore
"Allie was a great help and provided everything I needed. She answered all questions with no hesitation and guided me very well."
We responded:
"Christian, thank you for the great review! We're so glad Allie could help you quickly and efficiently. We appreciate your feedback and are grateful for your business! - Kandiss"
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S Carey

December 9, 2024

5  out of  5
rating by S Carey
"Kandiss and mark are the absolute best! Service was quick and easy. I will definitely recommend them to anyone looking for all your insurance needs."
We responded:
"S, thank you for the kind words! Mark and I are so glad we could assist with your new policy so quickly and efficiently. We look forward to serving you for many years to come! - Kandiss"
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Brenda Pick Romatz

December 4, 2024

5  out of  5
rating by Brenda Pick Romatz
"Allie, took her time with me to explain everything and to make sure i understood it. I highly recommend her."
We responded:
"Brenda, thank you for the fantastic review and recommendation! We're so glad Allie could assist you and make everything easy to understand. We truly appreciate your kind words and as always, don't hesitate to reach out if you have any further questions! - Kandiss "
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Ryan Squire

November 28, 2024

5  out of  5
rating by Ryan Squire
"Allie was very helpful and thorough with all my questions concerning auto, home and umbrella insurance for my family and I. We have made the change not only because it saves us in the pocket book but it was nice to talk to a real person in a real office."
We responded:
"Ryan, I am so happy to hear that Allie was able to answer all of your questions and ensure that you have all of the coverage you need! If you ever need assistance in the future, don’t hesitate to reach out! We are always here in person for you! - Kandiss"
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Jay Carter

November 19, 2024

2  out of  5
rating by Jay Carter
"Apparently they don’t listen to voice mails because we asked for our proof of insurance to be mailed to us. As in snail mail…we cannot use our printer right now…and are concerned about having documentation. Getting ahold of a person is impossible at this location."
We responded:
"Jay, I appreciate you bringing this matter to my attention and I apologize to hear about this less than 5-star experience with our team. Our agency is committed to providing exceptional service to every customer. We would like to resolve this issue as your satisfaction is important to us. Please return our agencies’ calls at your earliest convenience. - Kandiss"
Profile photo of Lisa Carter

Lisa Carter

November 19, 2024

2  out of  5
rating by Lisa Carter
"Not sure how to review because every time we call nobody answers. I left a message today around 10 and no response and it’s 430. This happens every time we call. Tried calling again pressing different menu prompts and still no one picks up. Maybe time to change insurance companies?"
We responded:
"Lisa, I apologize for the inconvenience you've experienced with our State Farm Team. Our customers and their experience are our number one priority. Please return our agencies’ calls at your earliest convenience. We value your business and hope to resolve this issue to your satisfaction. - Kandiss"
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TJill LamarMcD

November 19, 2024

1  out of  5
rating by TJill LamarMcD
"Entire team soooo helpful and accommodating! Agent Demetrike Wells...Mr. Thorough!! Thank you, thank you, thank you for excellent customer service. 2024 - I'm am sad to update my review after years of wonderful service. I began to get extreme fluctuations in my rates. I would get one price in the mail/app and a different price from the office. It was blamed on corporate. After numerous unsecured calls, texts and emails, the only way both my son and I could cancel was to block payments and let StateFarm cancel us."
We responded:
"Thank you so much for the wonderful feedback! We really appreciate your business."
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Tinisha Baker

November 15, 2024

5  out of  5
rating by Tinisha Baker
"Robin is a great person to work with so glad she contacted me…"
We responded:
"Tinisha, thank you for always giving my team and I your honest feedback! All feedback is important to our State Farm Insurance Agency. - Kandiss"
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Charles Stubbs

November 14, 2024

5  out of  5
rating by Charles Stubbs
"I called the office and spoke with Raquel Koger and was pleased with the service I received. She was professional and knowledgeable and a pleasure to work with. Thank you for your help Raquel."
We responded:
"Charles, the trust you have in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Kandiss"
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Jon Johnson

November 13, 2024

5  out of  5
rating by Jon Johnson
"Good communication and very helpful"
We responded:
"Jon, our team is pleased to hear your positive feedback! Thank you for sharing. - Kandiss"
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James Treglown

November 13, 2024

5  out of  5
rating by James Treglown
"Raquel was and awesome agent. She helped me out with a new policy. She had a bright smile and very cheerful. Great job!"
We responded:
"James, thank you for the kind words! We're so glad Raquel has been helpful and friendly—she’s a great asset to our team! - Kandiss"
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THOMAS MARTIN

November 5, 2024

5  out of  5
rating by THOMAS MARTIN
"Raquel always gives the best Service every time we call."
We responded:
"Thomas, thank you so much for your kind words! Our goal will always be to leave you with a satisfying experience. - Kandiss"
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Sherry

November 4, 2024

5  out of  5
rating by Sherry
"Ms. Ecton's staff make you feel like you're their only client. They give you so much attention. They can answer all your questions because they know Michigan's laws. Then they'll make suggestions based on your needs. "Shout to Mark" for making my family feel protected. To Ms. Ecton's staff "you're the best""
We responded:
"Sherry, thank you so much for your detailed and kind feedback! We’re delighted to hear that our team made the process of assisting you so smooth. If you need anything further or have any more questions, don’t hesitate to reach out. We appreciate you and your business! - Kandiss"
Profile photo of Mike Madigan

Mike Madigan

November 4, 2024

5  out of  5
rating by Mike Madigan
"We have had our company's workers compensation policy with the State Farm team for many years, always a great customer service experience and very helpful with making sure that we are fully understanding of our coverage and options. Thank you to the team!"
We responded:
"Mike, thank you so much for taking the time to share this! Our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! We look forward to working with you for years to come! - Kandiss"
Profile photo of Gumi

Gumi

November 1, 2024

5  out of  5
rating by Gumi
"Mark was very helpful and assisted me with what I needed."
We responded:
"Hello, thank you so much for your kind feedback! My team and I are always here to help! - Kandiss"
Profile photo of Tamara C.

Tamara C.

October 31, 2024

5  out of  5
rating by Tamara C.
"Wonderful service from this location, namely business insurance agent Mark. He's very professional and kind, knows his stuff, and takes the time to really explain everything thoroughly. Working with him has been an absolute delight, it never feels like he's just trying to sell you something for the sake of selling. I would highly recommend him and this office in general. The atmosphere in this place is so inviting comparatively, and it always smells good, lol. 10/10 from me. 💁🏾‍♀️"
We responded:
"Thank you so much for the fantastic feedback! We're so glad to hear that Mark has made a positive impact during your experience. He truly is dedicated to providing the best service possible. We appreciate the recommendation and the 10/10 review! If you need anything else, don’t hesitate to reach out! - Kandiss"
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Jujuan Reed

October 31, 2024

5  out of  5
rating by Jujuan Reed
"I was extremely impressed with Takia’s customer service; she went above and beyond to resolve my issue quickly and efficiently."
We responded:
"Jujuan, thank you so much for your wonderful feedback! I am so grateful to have such a terrific team behind me each day. Your experience is exactly what we strive for. We appreciate you! - Kandiss"
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martilla thomas

October 31, 2024

5  out of  5
rating by martilla thomas
"AWESOME CUSTOMER SERVICE, OFFICE IS VERY CLEAN, EVERYONE IS ALWAYS SMILING AND POLITE ESPECIALLY MS. TAKIA BRYSON WHAT A SWEET YOUNG LADY AND I ALWAYS RECEIVED THE HELP I NEEDED."
We responded:
"Martilla, thank you so much for your wonderful feedback! I am thrilled to hear that Takia has made your experience with us so positive. She truly goes above and beyond for our customers, and it’s fantastic to know that you appreciate her support. We’re grateful to have you as part of our State Farm family, and if you ever need anything, don’t hesitate to reach out! - Kandiss"